Last Updated: July 20, 2026

At HobbsMate, LLC (“HobbsMate,” “we,” “our,” or “us”), accessible at hobbsmate.com (including seller-published aircraft listings shown under hobbsmate.com/listings, plus subdomains such as app.hobbsmate.com and feedback.hobbsmate.com), we respect your privacy and are committed to transparent data practices.

1. Information We Collect

a. Personal Information

Basic account details such as name, email address, aircraft information, and authentication credentials.
Payment and subscription data collected and processed securely through a third-party payment processor.

b. Aircraft and Operational Data

Aircraft information, maintenance logs, and flight records created or uploaded by users.
Photos of Hobbs or Tachometer readings used for automated logging. These are processed through AI systems and deleted after processing.
Non-private photos and documents uploaded and associated with an aircraft are considered part of the aircraft's record and retained as part of that aircraft's history. On verified account deletion, uploader attribution for those records may be replaced with a neutral identifier (for example, “Past Member”).
Private aircraft documents you uploaded are deleted upon verified account deletion, including associated files in storage.
Expense photos or documents associated directly with a user account are deleted upon verified account deletion.

c. Location Data

GPS data may be collected to identify nearby airports, assist in auto-logging, and improve map and analytics features.
HobbsMate Sense (optional). If this feature is available for your account and you turn it on in settings, the HobbsMate mobile app may use device location while the app is in use (and only after you grant the operating-system location permission) to detect a probable flight and gently remind you to log it (for example push or email prompts such as “Did you just fly?”). HobbsMate Sense does not replace Photo Logger or manual meter entry, does not claim certain Hobbs time, and does not run continuous background tracking in the current product.
When HobbsMate Sense detects a probable flight, we store a session summary (approximate time window, estimated airborne duration, optional airport hints, confidence, nudge delivery and your response such as logged or “not a flight”). We do not retain full high-frequency GPS tracks as the long-term record of that feature.
You can disable HobbsMate Sense anytime in account or notification settings and revoke location permission in your device settings.
Location data used for nearby airports, maps, analytics, or HobbsMate Sense is not sold or shared with external parties for advertising.

d. Analytics and Telemetry

We collect anonymized usage and diagnostic information to monitor performance and improve functionality. This includes feature usage metrics, login activity, and application behavior insights.

e. AI and Automated Processing

Some features use an AI service or large-language model (“LLM”) to analyze text or images for features such as automated logging or recommendations. Data sent to these systems is used solely for feature fulfillment and not retained by HobbsMate for model training.

Details on our third-party providers and their data handling policies can be made available upon written request to support@hobbsmate.com.

f. Public Aircraft Listings

When aircraft owners publish a public HobbsMate listing (for example pages under hobbsmate.com/listings), we host and transmit information they choose to make visible, including text, summaries, numerical fields, photos, and links to publicly available documents stored in HobbsMate. Some summaries may derive from HobbsMate features the seller has opted to surface (for example operational or maintenance excerpts). Sellers control what they publish.

HobbsMate does not verify, certify, independently audit, endorse, guarantee, or condone the accuracy, completeness, or legality of listing content, including prices, specs, HobbsMate-derived statistics, imagery, descriptions, seller statements, documents, squawk disclosures, availability, or suitability for flight or purchase.

g. Buyer Inquiries Sent Through Listings

If you contact a seller via a listing inquiry form, we collect the information you submit (such as name, email address, optional phone number, and message content) so we can forward it to the seller or recipients they designate, and may record limited technical metadata as described elsewhere in this Privacy Policy (for example referrer headers and anti-abuse identifiers). Sellers are responsible for their use of that information; their handling may be subject to separate agreements between you and the seller.

h. Organization Messaging (Chat)

If your club, flight school, or corporate organization uses HobbsMate Organization Chat, we process message text, optional rich formatting, reply relationships, attachments you upload, channel membership and mute/read state, and related technical metadata (such as timestamps and anti-abuse signals).

Who can see messages. Content is shared with other members of that organization according to channel access rules (for example Hangar / Flight dept for all members; Chairs / Dept admins for operators; per-aircraft rooms; invite-only custom channels; or 1:1 direct messages when enabled). Organization operators may soft-delete messages and manage channels and messaging policy for their organization. Members may report messages to organization operators (board, chairs, or department admins); reports are handled within the organization and are not escalated to HobbsMate Support by default.

How we use it. We use this data to deliver Chat, enforce access controls, apply rate and storage limits, maintain integrity and operator audit records of moderation actions (for example channel archive, message soft-delete, or report resolution), and investigate abuse or legal requests. HobbsMate staff may use internal analytics tools over Organization Chat metadata and limited moderation previews for reliability and abuse investigation; day-to-day moderation remains with organization operators. Organization Chat is not used to train HobbsMate foundation models.

Retention. Active messages and attachments are retained while the organization uses Chat. Soft-deleted messages may be retained for a limited period for audit and recovery integrity, then permanently removed along with associated attachment objects where practicable. If you delete your account, we may retain or anonymize message attribution consistent with Section 3 (for example replacing your display name with a neutral label) when messages remain part of an organization's collaboration history.

Organization Chat is separate from HobbsMate customer Support threads. Support communications are handled under our Support product practices.

2. How We Use Data

We use the collected data to:

Operate and improve the HobbsMate ecosystem.
Support flight logging, maintenance tracking, and analytics features.
Provide mapping, AI-based insights, and personalized recommendations.
When you opt in to HobbsMate Sense, detect probable flights from on-device sensors and send soft reminders (push, email, or in-app) to help prevent missed flight logs.
Operate organization messaging (Chat) for clubs, schools, and corporate flight departments, including delivery, access control, and operator moderation tooling.
Communicate with users about account activity, billing, and support.

3. Data Retention and Deletion

User account data and personally identifiable information are deleted upon verified request.
Non-private aircraft data (including logs, shared documents, and records) are retained as part of the aircraft's operational history. Personally identifiable elements in retained data may be replaced with a neutral identifier (e.g., “Past Member”).
Private aircraft documents you uploaded are deleted upon verified account deletion, including associated files in storage.
Organization Chat messages and attachments follow the retention practices described in Section 1(h); soft-deleted Chat content is purged after the retention window (including attachment files), typically about 30 days unless configured otherwise.
HobbsMate, LLC may retain anonymized or aggregated data for analytics, research, aircraft resale/transfer features, and general product improvement.

Data access, correction, and deletion requests can be submitted in writing to support@hobbsmate.com.

4. Data Sharing

HobbsMate, LLC does not currently sell personal data.
In the future we may use aggregated, anonymized statistics drawn from HobbsMate usage to improve HobbsMate and explore benchmarks or partner benefits for customers (for example operational norms by aircraft type, or contextual comparisons relevant to insurance or ownership costs). No insurance-pricing products, external partner deals driven by that data, or similar offerings are active today.
Future paid product features may allow aircraft owners or authorized parties (for example, a buyer with seller approval) to unlock or transfer historical data associated with a specific aircraft. That is not a sale of personal data and is not broker-style sharing with third parties.

5. Security

We employ encryption, secure hosting, and other industry best practices to protect your data. However, no online system can guarantee complete security or uninterrupted availability.

6. Third-Party Providers

HobbsMate relies on select service providers for authentication, payment, analytics, and AI processing.

Provider names and related policies can be provided upon written request to support@hobbsmate.com.

7. Children's Privacy

HobbsMate is not intended for use by individuals under 13 years of age.

8. Policy Updates

We may update this Privacy Policy from time to time. Updates will be communicated via email or in-app notification.

9. Contact

For privacy questions, provider details, or data access/deletion requests:

support@hobbsmate.com

Privacy Policy for HobbsMate